Refund policy
The Braided Palomino – Return Policy
Last Updated: July 2026
At The Braided Palomino, every item is handmade with care and attention to detail. Due to the handmade nature of our products, all sales are final.
Returns & Exchanges
We do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.
Please include:
- Your order number
- Photos of the item(s)
- Photos of the packaging
If the issue is determined to be our error or the item was damaged during transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund at our discretion.
Shipping
The Braided Palomino is not responsible for lost, stolen, or delayed packages once they have been accepted by the shipping carrier. If your package is lost in transit, we recommend contacting the shipping carrier directly to file a claim.
Questions
If you have any questions before placing your order, please don’t hesitate to reach out. We’re always happy to help you choose the perfect tail bag!