Shipping policy
The Braided Palomino – Shipping Policy
Last Updated: July 2026
Thank you for shopping with The Braided Palomino! We truly appreciate your support of our small handmade business.
Processing Time
Ready-to-ship orders are typically processed within 3–7 business days unless otherwise noted. During product launches, sales, holidays, or periods of high order volume, processing times may be extended.
Shipping Schedule
Orders are shipped Monday, Tuesday, and Wednesday each week.
We ship on these days as part of our regular weekly schedule. Orders placed after our weekly shipping days may be processed and shipped on the next available shipping day.
We do not ship on Thursdays, Fridays, weekends, or USPS-recognized postal holidays.
If your order contains both ready-to-ship and made-to-order items, your entire order may ship together once all items are ready.
Shipping Methods
Orders are shipped through trusted carriers such as USPS or UPS. Shipping options and rates are calculated at checkout based on your location and selected shipping method.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Shipping Delays
While we do our best to ship orders promptly on our scheduled shipping days, The Braided Palomino is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, or other circumstances beyond our control.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an incorrect address is entered, please contact us as soon as possible. We can only make changes before your order has shipped.
If a package is returned due to an incorrect or undeliverable address, the customer is responsible for any additional shipping charges required to resend the package.
Lost, Stolen, or Damaged Packages
Once a package has been accepted by the shipping carrier, responsibility for delivery rests with the shipping carrier.
The Braided Palomino is not responsible for lost, stolen, or delayed packages after they have been shipped. If your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim.
If your order arrives damaged due to shipping, please contact us within 5 days of delivery with photos of the item, packaging, and shipping label so we can assist you.
Questions
If you have any questions about shipping or your order, please reach out through the contact information provided on our website. We are always happy to help!